AI Solutions
Internal Knowledge Assistant (LLM & RAG)
A virtual assistant that answers from your business’s own data store — looking up processes, documents, and products, and supporting customers 24/7.
The problem
Knowledge is scattered, and the people who need it cannot find it
Processes, documents, and product information sit in many files across many systems. New staff keep asking the same questions, customers wait for answers, and the knowledge of departing staff leaves with them.
An internal knowledge assistant brings that knowledge together in one place — ask in Vietnamese, get an immediate answer, with sources to verify.
How it works
Answers based on your documents, with sources
A large language model (LLM) combined with document retrieval (RAG): when asked, the assistant searches the internal document store, composes its answer from those very documents, and shows its sources — instead of answering from the model’s memory.
- LLM & RAG on internal data — answers from the business’s documents, without using outside data.
- Sources included for verification — every answer shows which document it came from, so readers can verify for themselves.
- Look up processes, documents, products — ask in natural language, with no need to remember where a file lives.
- Customer support 24/7 — answers repeated questions at any time, so the team can focus on more complex work.
Safety
Internal data stays inside the business
The assistant can be deployed on a local server so data never leaves the internal infrastructure. Guardrails keep the assistant within the business’s rules, and a Gateway controls who may use it.
Frequently asked questions
Questions businesses often ask
Does the virtual assistant invent answers?
The assistant is designed to answer from internal documents and to show its sources. When the documents contain no answer, the assistant says clearly that it did not find one — instead of guessing.
What if documents are outdated or wrong?
An assistant is only as good as the documents it reads. SITECH works with the business to review and update the document store before the assistant goes into use.
Can it be deployed on a local server?
Yes. For sensitive data, the assistant can run on the business’s local server so data never leaves the internal infrastructure.